Terms of service

TERMS OF SERVICE

INTRODUCTION

Food&Tapas offers you an online purchasing service which allows you to purchase a selection of the items available at our stores from your computer. You can also benefit from promotions, gifts and exclusive offers.

Below, we invite you to review the general conditions of sale which regulate the purchase of Food&Tapas products via this Website. Therefore, use of this Webpage implies your acceptance of these general conditions of sale. However, if you have any queries regarding the same, please contact our Customer Care Service.

OUR DETAILS

The following conditions regulate the sale of products featured on this Webpage by the company: Food&Tapas Mediterranean Experience S.L. (hereinafter, “Food&Tapas”). 

CONTRACT

Availability of the service

Please make sure that you are over 18 before placing an order on Foodandtapas.com.

The products offered are available in the 50 United States and District of Columbia.

Physical persons resident outside these territories may only benefit from the online purchasing service of this webpage if the delivery address of the order is located in one of the mentioned above.

Purchase guarantee

The items offered on this Webpage are a selection of products selected by Food&Tapas which meet the best quality requirements and guarantee of food products.

Each product features the following details:

Name of the article
Photo of the article
Description of the article
Available sizes
Composition
Price (in the corresponding currency)

Special offers, promotions or discounts will be valid until the indicated date or while stocks last.

Purchase procedure

  1. Select the articles you wish to purchase and add them to the shopping basket, by clicking on the corresponding icon.
  2. The shopping basket contains the reference of the selected item, its name, size, and price in the corresponding country. The quoted price does not include transport costs, which will vary according to the delivery method selected nor the taxes, which will be applied at the checkout.
  3. To proceed with the purchase, the user’s personal details will be required and will be included on our database in order to process the order and simplify future purchases via the Website. The personal details provided by users will be treated in accordance with our Privacy Policy. Users may, at any moment, access the personal details they have provided and information on the orders they have placed. Food&Tapas reminds users that their personal details must be as accurate as possible in order to avoid any confusion or errors in the dispatch of the item(s) purchased. Furthermore, wherever expressly requested by users, they will receive information and publications relative to the Food&Tapas by post and/or SMS.
  4. Once the order has been completed, and before the order is dispatched, the user will be provided with an itemised summary of the order, identifying the item(s) purchased, the total price (including transport and taxes) and the order delivery details, in order for the user to confirm this by clicking on the 'Confirm payment' button.

Purchases may be paid for using a credit or debit card (Visa, MasterCard, American Express), via PayPal, or with a Food&Tapas eGift card. Payment method other than the ones specified in the present conditions of sale will not be accepted. For payments by credit or debit card, the charge will be made online, in other words, in real time, through the Stripe payment gateway, once it has been confirmed that the data sent by the user is correct.

Once the transaction has been confirmed, the order number will be displayed on the webpage.

An e-mail will also be sent to the address indicated by the user, with a description of the order and the personal details provided. If you do not receive this e-mail, this could be due to a temporary communications problem in the network or an error in the e-mail address entered. In both cases, Food&Tapas advises the user to contact Customer Care Service.

Availability of products

If, at the time the order is issued, our warehouse detects that there are no stocks of any of the products included within it, Food&Tapas will make every effort to locate the item. If this is not possible, the user will be notified immediately. In addition, the amount charged for the unsent item will be refunded to the customer, using the same payment method used to purchase the item.

Risk of loss

All items purchased from Food&Tapas are made pursuant to a shipment contract. This means that the risk of loss and title for such items are passed to the customer upon Food&Tapas's delivery to the carrier.

PRICE AND PAYMENT

Payment and currency

The prices on this Webpage are quoted in USD (taxes not included) or EUR (taxes not included).

Food&Tapas allows users the option to select the destination country before placing their order, so that they can see the prices with the corresponding taxes included. If the customer subsequently modifies the delivery address and the destination country, the prices displayed in the final summary of the order may vary.

Sales tax

Due to the current legislation, Food&Tapas is required to charge sales taxes on all orders with delivery addresses in several states, counties and cities in the United States. Sales taxes will be charged in accordance to the states applicable rate.

Moreover, custom duties applicable within the territory of choice will be applied. Once finished the order and before payment, the customer will see a summary of the items ordered and their total price (including estimated taxes and shipping costs). If the delivery address is changed and the state of destination is modified, prices shown at the end of the order may suffer some alterations.

Customs

Customers may be subject to import duties and taxes, which are levied after a shipment reaches their country. Additional charges for customs clearance must be borne by the customer; Food&Tapas has no control over these charges and cannot predict what they might be. Customs policies vary widely from country to country; Food&Tapas recommend its customers to contact their local customs office for further information. Additionally, when ordering from Food&Tapas, customers are considered the importer of record, and must comply with all laws and regulations of the country in which they are receiving the goods. Generally, customs forms for international packages will list the value of their order's contents by product type.

Customers' privacy is important to Food&Tapas. Therefore, Food&Tapas wants its international customers and customers who ship products internationally to be aware that cross-border shipments are subject to opening and inspection by customs authorities.

Also, Food&Tapas may provide certain order, shipment, and product information, such as titles, to its international carriers, and such information may be communicated by the carriers to customs authorities in order to facilitate customs clearance and comply with local laws.

Payment methods

Food&Tapas only accepts payment by credit or debit card (Visa, MasterCard, American Express), via PayPal or with a Food&Tapas eGift Card.

For payments by credit or debit card, the charge will be made online, in other words, in real time, through the Stripe payment gateway, once it has been confirmed that the data sent by the user is correct.

Payment security

In order to offer maximum security in the payment system, Food&Tapas uses the secure payment systems of Stripe and Paypal. Therefore, all confidential data is transferred directly and in an encrypted format (SSL) to the corresponding financial entity. For payment by Visa, MasterCard and American Express, Food&Tapas only accepts SET transactions (Secure Electronic Transactions) using the 3D Secure international protocol, which can be identified by the Verified by Visa, MasterCard SecureCode and American Express Safekey logos. The basic aim of the Secure Electronic Transactions initiative is to guarantee the security of Internet transactions. When you make payment through the secure payment gateway, the system will automatically check whether the credit card has been activated for Secure Electronic Transactions. Next, it will connect with the issuing bank of the card, which will request authorisation for the operation via a personal authentication code. The operation will only proceed if the issuing bank of the card confirms the authentication code. In all other cases, the transaction will be rejected

As a complementary measure to the ‘Secure payment’ system, and in order to collaborate in the prevention of Internet fraud, Food&Tapas reserves the right to check the personal details provided by customers and to take the appropriate steps (including the cancellation of the order) in order to ensure that goods are dispatched in accordance with the data that is stated on the order.

Purchase limit

Food&Tapas does not permit the purchase of Food&Tapas products for subsequent resale. Consequently, it is not possible to make purchases for an amount that exceeds $3,000, or for more than 25 items. Customers who wish to make purchases in excess of said amount or quantity for purposes other than resale should contact Customer Care Service, where they will be informed of the various options for making the desired purchase.

SHIPPING

Delivery of items purchased at Foodandtapas.com will be carried out via an international courier company and delivered in 3-7 business days in the case of standard delivery, a next-day (business day) in the case of next-day delivery.

Standard delivery is free for orders over $175, and charged at $14,95 in the case of orders below this amount. Next-day delivery is charged at $48 in the case of orders below this amount (some states does not apply). Except offers.

Delivery orders placed after 12.00 PM EST (Monday through Friday on business days) at weekends or on public holidays, it will be processed in the next business day available. In some cases the purchase may include various deliveries so orders will be received on different dates. The articles included in each delivery and its delivery time would appear at the checkout page.

Shipping is available to all U.S. states and Washington DC. For shipments to other countries, please contact Customer Care Service.

In order to avoid any delivery problems (incorrect addresses, nobody at home, etc.), you must complete the applicable form correctly and it is advisable to leave a contact telephone number in the corresponding field.

When the order leaves Food&Tapas's warehouses, after order confirmation once billing and credit information have been authorized and verified, Food&Tapas will inform its customers by e-mail.

Please note that all orders are subject to verification. Orders can be tracked via the courier Webpage, indicating the location of the goods at each moment until final reception.

The delivery cost is calculated according to the delivery method chosen and the items purchased. The exact transport cost will be calculated every time an item is added to the shopping basket, and will be displayed on the order summary page that appears before the customer confirms the order by pressing the ‘Confirm Payment’ button, and before the credit card or debit card details are entered.

The delivery charges may be altered at any time without prior notice. Said change shall become effective from the moment the modification appears in the help pages and in the contract published on this Webpage. In all cases, the delivery charges that appear at the moment the order is placed shall apply.

EXCHANGES AND/OR RETURNS POLICY

Exchange and/or returns conditions

If customers are not satisfied with the item they have received, Food&Tapas will allow them to exchange the item for another within a fourteen (14) day period, counting from the date of reception, provided that the item has not been open and damaged. Consequently, Food&Tapas cannot accept exchanges or returns of opened or damaged items (except in the case of flaws). 

To exchange one item for another, you must follow the refund procedure and make a new purchase.

All returns of purchased items must be carefully packaged (including all original packaging) and include a duly completed delivery note or returns form.
You can download the returns form in the following link at Foodandtapas.com.

How to ask for a change

  1. Complete the online return form you can download here;
  2. Print the Return form, and insert it inside the package.
  3. Ship your return at the following address:
    Food&Tapas Mediterranean Experience
    Warehouse: 700 Indian Springs Drive, Lancaster, PA 17601

Refunds

Once the items are received, Food&Tapas will ensure they are in good condition and will dispatch the requested item in the case of an exchange or refund the purchase amount via the same payment method used in the purchase in the case of refunds.

The refund will be carried within 3 business days from reception of the return at the Food&Tapas warehouses and after validation the products status. Once the condition of the returned items has been inspected, the customer will be notified by e-mail.

The returned items will always be refunded via the same payment method used to purchase them. It has a fee of 5% by the chargeback of your credit card.

In cases where Food&Tapas has erroneously sent an item different to the one ordered or the quality of the item sent is not acceptable, Food&Tapas, once it has checked the error or defect, will refund the price of the returned. Whenever an erroneous or defective item is returned by ordinary post, Food&Tapas will refund the corresponding postage expenses provided the customer encloses a receipt of the return expenses in the parcel. Please note that the postage expenses will be reimbursed after the items are reimbursed.

In these cases, returns or exchanges must be returned via Standard, Ground or Regular shipping method. Please remember to include the receipt for the delivery costs of the refund.

Note that Food&Tapas will not reimburse the delivery costs incurred when returning the merchandise via Express, Overnight, 2 Day Shipping or similar.

REGISTRATION

The details provided by customers during the registration process shall be used by Food&Tapas solely for the purpose of processing the orders and simplifying the browsing and purchasing process on the Webpage. In addition, whenever expressly agreed by the customer, Food&Tapas will provide information on its new products and exclusive offers by e-mail or other electronic media.

Food&Tapas guarantees that any details provided by customers will not be shared with third party individuals or companies outside the Food&Tapas Company.

Your personal details will be treated in accordance with Organic Law 15/1995, of 13 December, on the Protection of Personal Data. For more information, please consult our Privacy Policy.

Customers may exercise their rights of access, rectification, cancellation and opposition regarding the data provided at any moment My Account section of our website, by e-mail.

GOVERNANCE LAW & JURISDICTIONS

These purchase conditions are subject to Madrid (Spain) laws. Sales will be deemed to be performed at the address of Food&Tapas. In case of dispute between the parties of this contract, the competent jurisdiction will be the corresponding jurisdiction in every case.

CONTACT

For any queries or suggestions, you may contact Food&Tapas by filling out this form.

The Customer Care Service telephone number is: 212-673-2613. The office hours are Monday to Friday from 8:00 AM to 7:00 PM (UTC/GMT time).

Opening Hours

Foodandtapas.com is open 24x7, 365 days a year.

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